Our service is designed to provide fast, reliable prescription consultations for non-controlled medications. You start by completing an intake form online, which is reviewed by a licensed healthcare provider. If the medication is deemed appropriate for you, we’ll send a prescription directly to your pharmacy, where you can pick it up or arrange for delivery.

We currently serve residents of New York. Our services are available to patients who are physically located within the state of New York at the time of the consultation. We can send prescriptions to any pharmacy within New York, as well as any online pharmacies, provided the patient is in New York when the consultation takes place. This ensures that we comply with state regulations while offering the convenience of telehealth services.

After completing your intake form, you can expect to hear back from a healthcare provider generally within 1-3 hours, with maximum of 24 hours. We strive to review and process consultations as quickly as possible.

Medical forms are the intake forms you complete during the consultation process. These forms gather essential health information that allows our providers to assess whether a prescription is appropriate for you.

We aim to offer affordable medical care for all and do not require nor accept insurance for our consultation/prescription services. However, the pharmacy where your prescription is sent may accept insurance for the cost of the medication.

We do not accept HSA or FSA payments at this time.

Medications are usually available for pick-up within a few hours after your prescription is sent. The exact timing may vary depending on the pharmacy. You may also elect to have your prescription sent to an online pharmacy which can mail the medications to you.

The consultation fee does not cover the cost of the medication. The pharmacy will charge you separately for the medication, and you may be able to use insurance to cover this cost. We recommend checking the medication prices at multiple pharmacies to ensure you're getting the best possible price prior to submitting a request.

Yes, you can request that your prescription be transferred to another pharmacy or opt for delivery if your pharmacy offers it. Please let us know as soon as possible.

Yes, all of our healthcare providers are fully licensed physicians in the United States. At this time we only provide service to residents of New York State.

We currently do not manage prior authorizations. Our service is focused on providing medical consultations and sending prescriptions directly to your preferred pharmacy. Please check if your insurance requires prior authorization for certain medications prior to proceeding. We recommend checking the medication prices at multiple pharmacies to ensure you're getting the best possible price. We're here to assist you in any other way we can.

We offer a refund for consultation fees at any point before the prescription is sent to your pharmacy. If you encounter any issues with the pharmacy chosen, we can resend the prescription to a different pharmacy at no additional charge. Beyond this, refunds are determined on a case-by-case basis, focusing on fairness and customer satisfaction. We strive to ensure our service meets your needs and are committed to being as accommodating as possible.